Returns & Replacements

Returns Policy for Online Store Purchases

We want you to be totally satisfied with all products purchased from MaxiPARTS

If you are not totally satisfied with your purchase choose the most convenient option from our Returns Policy below. If you don’t know what you should do or how to go about it email shop@maxiparts.com.au and one of our Customer Service Team will assist you.

Taking it to MaxiPARTS is the easiest and quickest way to return your item(s) for a replacement, refund or repair, along with your copy tax invoice as proof of purchase. The store manager will happily address your concerns, and if necessary refund, replace or repair the item. Please ensure you have your copy tax invoice with you as proof of purchase.

Sending it back to the Online Store. WE WILL PAY THE RETURN FREIGHT FOR ANY FAULTY ITEMS (I.E. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or IS covered under warranty from the manufacturer) OR INCORRECTLY FILLED ORDERS ONLY.

To return an item by courier please contact us either by email at shop@maxiparts.com.au Let us know your customer order number and your personal details along with which item(s) you wish to return, and the details of any fault.

We will happily address your concerns and if necessary email a Returns Authorisation Notice to you. Items returned without a Returns Authorisation Notice cannot be processed.

When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, using the original outer packaging where possible.


If we advise that the item(s) require collection by courier please email us at shop@maxiparts.com.au and arrange a suitable time for collection. Ensure item(s) is securely packaged and labeled with the return address provided on the Returns Authorisation Notice.

We will endeavor to send you a replacement or refund your payment within 14 days (excluding shipments to remote locations), providing your Returns Authorisation Notice is included with the item(s) returned.