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FAQs

At MaxiPARTS, we will continue to do our best when it comes to our customers. Our FAQs is here to help you with processes regarding our website, your orders and general how to.

ONLINE ORDERING

How do I place an order?

MaxiPARTS website makes it easy to order online. You can order on your desktop, tablet and mobile device 24 hours a day, 7 days a week. Browse our extensive range of truck and trailer parts online and select “Add to Cart” for the items you wish to purchase.

In the top right-hand corner of your screen, select your shopping cart and click “View Cart” to view your order. You will be prompted to choose how you would like to receive your order. We offer Delivery or Click & Collect.

Can I order online and pick up from my local MaxiPARTS branch?

Yes, all MaxiPARTS branches across Australia offer a contactless Click & Collect service.

What is contactless Click & Collect?

Contactless Click & Collect is our way of keeping our customers and staff safe. This option allows you to order your shopping online and collect it from a MaxiPARTS branch without having to come into close contact with others.

What do I need to bring if I selected Click & Collect?

If you select Click & Collect, you'll need to bring your driver’s licence or other government issued photo ID; and if you paid by credit card, the credit card used to make the purchase. The name on your driver’s licence must match the name on the card and the name on the order. The team member may take a copy of your driver’s licence, this is to help prevent credit card fraud and may be kept temporarily. After a short period, it will be destroyed.

Am I able to purchase products that are not on the MaxiPARTS website?

We have over 10,000 truck and trailer parts online, but if you’re unable to find what you need, our experienced staff are on hand, and they know their PARTS! Our branches have access to over 30,000 different truck and trailer parts so contact your local MaxiPARTS branch if you cannot find the product you are looking for on our website.

When will my order be ready?

Once your order has been placed you will receive an email confirming your order. A confirmation email is then sent once received by your local MaxiPARTS branch who will then notify you of your order status.

When can I collect my order?

Orders must be collected during store opening hours. Store trading hours are displayed online on our store locator page and can vary by location.

Why isn’t my product available for pick up in store?

Our Click & Collect service is available in all MaxiPARTS branches across Australia but is still subject to product availability. You will be able to check the product availability on both the product details page and at the cart.

Is it possible to purchase products that are out of stock?

Products on the website are not able to be ordered if they are Out of Stock. You are able to click on the ‘Notify Me When Back in Stock’ button to receive an email notification. Alternatively, you can call your local MaxiPARTS branch who can help you with local stock availability.

How can I pay for my order?

For in-store purchases we accept cash and all major credit cards (Visa and Mastercard). 

For online orders we accept all major credit cards Visa, Mastercard, American Express (AMEX) and PayPal.

MaxiPARTS also accepts EFT payments, however goods cannot be picked up until payment has cleared.

When will you debit my account?

Online orders placed on the MaxiPARTS website will be deemed as accepted as soon as payment is received and processed. You will receive an order confirmation notification once this has occurred.

Do I need to register before I place an order?

Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes. Click here to register.

How do I modify or cancel an order?

Generally, once your purchase has been dispatched, we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change, please contact our Customer Service Team during business hours (Monday to Friday 9am – 5pm) on 1300 265 724.

If you have chosen to pick up your order from a MaxiPARTS branch, you can contact them directly and they will be able to assist in your enquiry.

To assist in your enquiry please ensure you quote your Customer Order Number. This can be found on your Order Confirmation.

Who can I speak to about my order?

Our friendly staff are on hand during our standard business hours to assist you with any general product enquiries. You can contact your local MaxiPARTS branch directly, or our Customer Service Team during business hours (Monday to Friday 9am – 5pm) on 1300 265 724.

If you experience any technical issues while using our website, you can Contact Us.

SHIPPING, DELIVERY & RETURNS

What is your returns policy?

We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased either online or from one of our branches. Our Returns Policy is designed to assist you with your return. Please read our Orders and Returns page for further information.

Where do you deliver to?

MaxiPARTS can deliver anywhere in Australia.

Do you deliver internationally?

Unfortunately, MaxiPARTS does not offer international delivery. If you live outside of Australia and wish to place an order, any freight requirements aqnd cost will be at your own discretion.

Do you deliver to PO Boxes?

We are unable to deliver to PO Boxes, Locked Bags, Private Bags, Private Lockers, Australia Post Parcel Collect Addresses or Parcel Lockers.

Can I organise my own courier?

If you wish to organise your own courier, please notify the MaxiPARTS branch assigned to your order. This can be found on your order confirmation.

How much is delivery?

We offer free shipping for purchases over $250*

For purchases under $250, selected postcodes are eligible for $25 shipping.

Your delivery cost will vary depending on the size, weight and location of the products you choose as well as your delivery location of choice. Generally, the larger the item, the more expensive delivery will be. Extremely large goods (i.e. items requiring a two-person lift) will also incur higher delivery rates. At the checkout page you will be provided a shipping cost estimate based on the above factors.

A MaxiPARTS team member from your closest branch will contact you and advise of any changes to shipping costs prior to billing to ensure shipping costs are at a minimum cost to you.

*Free shipping is available to certain postcodes at the discretion of MaxiPARTS. MaxiPARTS reserve the right to change or withdraw free delivery at any time.

Please visit our Shipping and Delivery page for more details.

What happens if I'm not home to receive my order?

We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any re-delivery delays and/or fees.

As we often use couriers to deliver all parcels, products will not be delivered to an unattended address.

Can you deliver to an address that is different to my billing address?

Yes. When you place your order, you will have the option of putting an alternative delivery address in. Please ensure the address provided is attended during business hours.

When will I receive my order?

We use a selection of courier services with delivery times between 2 - 7 business days after dispatch for metro areas, and 3 - 10 business days after dispatch for regional areas. Courier deliveries are made during business hours, Monday to Friday only. For more information, visit our Shipping and Delivery page

Why is my order delayed?

While we endeavour to fulfil orders as soon as possible, your order may be delayed if:

  • An incorrect or incomplete address is provided during checkout.
  • The address had no-one to sign for the parcel.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand, we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period, please contact our Customer Service Team on shop@maxiparts.com.au or 1300 265 724.

What do I do if my order is faulty?

Please contact the MaxiPARTS branch that fulfilled your order. Branch contact details can be found on your order confirmation email. Our friendly team members will happily address any concerns, and if necessary, refund, replace or repair the item. Please note, some manufacturers require us to send faulty items to them for assessment before we can give you a replacement. For more information, visit our Orders and Returns page.

What do I do if the item is not as advertised?

If your order arrives and it’s not what you ordered, please contact the MaxiPARTS branch the order came from or contact our Customer Service Team on shop@maxiparts.com.au or 1300 265 724.

What do I do if my product is still under warranty?

If you have an issue with a product under warranty, contact your local MaxiPARTS branch or contact our Customer Service Team on shop@maxiparts.com.au or 1300 265 724.

Our products are designed for specific customer needs and applications to ensure that these are suitable for particular applications/use and are not to be used outside the specific design guidelines. It is a condition of this warranty that our products be installed and used or changed in accordance with the vehicle, engine, parts or equipment manufacturers’ recommendations.

MaxiPARTS will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to usage or installation of the material &/or product, material and/or product modifications, failing to appropriately maintain or store them or using them for an unintended purpose(s).

 

GENERAL ENQURIES

How do I unsubscribe from your mailing list?

To unsubscribe from the MaxiPARTS promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You cannot unsubscribe from any emails in relation to orders.

How do I set up an account?

Visit your local MaxiPARTS branch and they will assist you with setting up an account.

What do I get for becoming a MaxiPARTS VIP Member?

As a MaxiPARTS VIP Member, you'll receive access to exclusive offers and monthly specials with VIP-worthy pricing on quality truck and trailer parts from industry leading brands. Joining is easy and membership is FREE!

Immediate savings, exclusively for VIP Members.

Our goal is to provide our customers with cost-effective solutions to keep you on the road. Sign up to receive our latest offers and save on a range of high-quality truck and trailer parts.

How do I become a MaxiPARTS VIP Member?

Becoming a MaxiPARTS VIP Member is easy! Click here to join!

TECHNICAL

How do I locate the VIN number on my trailer?

As a general rule, the VIN number for trailers is located on the driver’s side of the front half of the trailer. The VIN plate must be located on a non-moving part to ensure it is able to be read easily.
VIN plates for Trailers, Caravans and Camper Legal all States 

Where do I locate Axle tags?

Axle tags are instrumental in ensuring your parts interpreter can correctly identify what parts you require for your axles.

Most manufactures will locate the axle tag midway along the axle beam. Some manufactures will stamp an additional axle number on the front-end of the stub axle in case the ID plate has worn away.

How do I measure the Pitch Circle Diametre (PCD) of an even numbered stud brake drum or rim?

The PCD of any wheel or hub with an even number of holes can be measured from the inside/centre of one stud directly across to the inside/centre of the stud opposite. This measurement method works for any drum with an even number of studs. This information helps greatly in the identification of your drum or rims.

How do I know what size wheel nut cover I need?

To correctly identify the nut cover size, you need to simply measure from one side of your wheel nut to the other. On most American trucks and trailers, the wheel nut size will either be 32mm or 33mm but it always pays to double check to ensure you get the right parts.

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