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Orders and Returns

We want you to be totally satisfied with all products purchased from MaxiPARTS. If you have an issue or are not satisfied with your purchase, choose the most convenient option from our Returns Policy below.

Consumer Guarantees


If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid, and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, MaxiPARTS may not be able to provide a refund, exchange or repair.

MaxiPARTS require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

The quickest way to return your item(s) for a replacement, refund or repair, is to visit your local MaxiPARTS branch. Be sure to provide a copy of your tax invoice as proof of purchase. 

Damaged In Transit

If damage is only found upon unpacking, then please contact the MaxiPARTS branch that fulfilled your order as soon as possible. Branch contact details can be found on your order confirmation email.

Not As Advertised/Incorrect Item

If your order arrives and it’s not what you ordered, please contact the MaxiPARTS branch the order came from or contact our Customer Service Team on shop@maxiparts.com.au or 1300 265 724.

Faulty Product

Please contact the MaxiPARTS branch that fulfilled your order. Branch contact details can be found on your order confirmation email. Our friendly team members will happily address any concerns, and if necessary, refund, replace or repair the item. Please note, some manufacturers require us to send faulty items to them for assessment before we can give you a replacement.

Returns

MaxiPARTS will cover the cost of return freight should you be required to send back a faulty part (e.g. the product is delivered faulty, not of merchantable quality, not fit for its intended purpose or is covered under warranty from the manufacturer).

If your item(s) need to be returned by courier please contact our Customer Service Team on shop@maxiparts.com.au or 1300 265 724. Be sure to include your customer order number, name, phone number and product code of the item(s) you wish to return alongside details of the fault.

We will happily address your concerns and if necessary, email a Returns Authorisation Notice to you. Items returned without a Returns Authorisation Notice are not able to be processed. Once you receive the Returns Authorisation Notice via email, simply print it out and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, using the original outer packaging where possible.

If we advise that the item(s) require collection by courier please email us at shop@maxiparts.com.au and arrange a suitable time for collection. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.

We will endeavour to send you a replacement or refund your payment within 14 days (excluding shipments to remote locations), providing your Returns Authorisation Notice is included with the item(s) returned.

Still unsure?

If you still aren't sure what you should do or how to go about it, contact our Customer Service Team on shop@maxiparts.com.au or 1300 265 724.

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